TOSHI is a premium delivery service that includes a choice of delivery window, same-day services and a team that goes the extra mile to ensure safe delivery and customer satisfaction. TOSHI is also the first to introduce at-home services such as "Wait & Try".
TOSHI serves Greater London (travel zones 1-6), New York City, select zip codes in New Jersey and Los Angeles. To see if your address is eligible, view our coverage map here.
The current status of your order is available to view on My TOSHI, which can be accessed via the link in any of your order emails or SMS messages. Should you need further assistance, please reach out to us at clientservice@toshi.co or by phone from 9am - 8pm, 7 days a week at:- London: +44 7445 090650- New York: +1 (646) 542-0921- Los Angeles: +1 (213) 214-3221
You are able to reschedule your delivery directly via the My TOSHI portal, which can be accessed via the link in any of your order emails or SMS messages.Orders cannot be cancelled by TOSHI, please contact the brand to cancel an order.
If your order is delayed, a TOSHI Customer Service team member will contact you on the phone number and/or email address provided, to share an updated delivery time and offer you the option to reschedule.
With TOSHI's Wait & Try service, a TOSHI assistant will wait for up-to 15 minutes while you review your order and decide which items to keep. We will then return any items back to the brand on your behalf. 1. PLACE YOUR ORDER: Choose the “Wait & Try” add on at checkout.2. TRY IT ON AT HOME: A TOSHI Assistant will deliver your order and wait for up-to 15 minutes whilst you review your order. You may invite the TOSHI Assistant to either enter your home or to wait outside your door. 3. DECIDE WHAT TO KEEP: Select which pieces you'd like to keep, and which you wish to return.4. INSTANT RETURN: The TOSHI Assistant will return any unwanted items back to the brand. If a refund is needed, the brand will process this directly.
A TOSHI Assistant will deliver your order and will either wait outside your door for the duration of the Wait & Try window, or enter your home at your invitation.
TOSHI Assistants will wait up to 15 minutes while you try on your items.
These items are returned by TOSHI to the brand.
As with any regular deliveries, please direct any refund queries to the brand.
Please contact the brand directly to arrange for any returns after delivery.
TOSHI Customer Service team members can be reached by email at clientservice@toshi.co or by phone from 9am - 8pm, 7 days a week at:- London: +44 7445 090650- New York: +1 (646) 542-0921- Los Angeles: +1 (213) 214-3221
